Service Quality Improvement Specialist

Company: VirtualVocations
Location: Burbank
Posted on: April 6, 2025

Job Description:

A company is looking for a Service Quality Improvement Specialist.
Key Responsibilities

Engage with clients, manage communications, and analyze escalation trends for process improvements
Conduct member satisfaction analysis and support performance management through data-driven insights
Lead process improvement initiatives and collaborate with cross-functional teams to enhance service quality

Required Qualifications

Must work Central Time Zone (8-5pm)
3+ years of experience in service quality improvement or healthcare operations
Bachelor's degree required; CPHQ or IHI certification preferred
Experience in quality improvement frameworks and data analysis
Proficiency in Google Apps and Mac OS for reporting and dashboards

Keywords: VirtualVocations, Bakersfield , Service Quality Improvement Specialist, Other , Burbank, California

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